Shipping & Delivery

Free Shipping

We offer FREE Shipping Worldwide and Track Number for All Orders

You  will  receive an order confirmation to your provided email address. Please check your junk mail if you have trouble finding it in inbox. 
All orders will be dispatched from our warehouse within 1-5 business days. In peak periods please allow for up to 5 business days for dispatch.

What happens if I entered the wrong address?

If you see any mistakes in the address you submitted, please send us an email  immediately with a title 'URGENT' so we can correct it before being shipped out. If a package fails to deliver due to 'insufficient address' unfortunately we cannot offer any compensation for that matter. 
How do I track my order? 
You will receive a shipping confirmation e-mail and tracking number once your products are shipped - Tracking can take between  2 – 6 days  to update so please be patient.

When will I receive my order?

Here are our current average  delivery time to the following  countries:

Countries	Shipping Method	Shipping Time (Est)
United States	Standard	8-14 Working Days
United Kingdom	Standard	8-10 Working Days
Australia, New Zealand	Standard	8-14 Working Days
Canada	Standard	7-16 Working Days
Rest Of The World	Standard	8-16 Working Days

Where will my package ship from?

We are a small business, however we work with a logistic partner around the world  to be able to ship to multiple countries at an affordable rate. This  allows us  to provide  our customers with a great price point.

Lost or stolen orders

PetCabana accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.

Have more questions?

If you have any questions unanswered, please email us at help@petcabanastore.com